Shipping Policy

We pack every Tamiko House order with care and aim to get it on its way to you as quickly as possible.

We currently only ship to customers in Canada. Want to see us ship to a country outside Canada? Let us know here.

Shipping rates

Free standard shipping on orders of $125 CAD or more.

For orders under $125 CAD, standard shipping rates are calculated at checkout based on your delivery address and the items in your order.

Any applicable shipping costs will be shown before you complete your purchase.

Processing times

Processing times vary by product and are listed on each product page. Please review the estimated processing time before placing your order.

Please note that processing times are estimates and may vary, particularly during our launch period as we get up and running. If we anticipate a significant delay to your order, we'll contact you with an updated timeframe.

Once your order has shipped, you’ll receive a shipping confirmation email with tracking information where available. If your order contains multiple products with different processing times, your order may ship once all items are ready. If separate shipments are necessary, we'll let you know.

Delivery times

Once your order has been processed and handed to the carrier, delivery times depend on your location and the shipping method selected at checkout.

Shipping transit times provided at checkout are estimates from the carrier and do not include the time required to process your order.

Tamiko House is not responsible for delays caused by the shipping carrier, weather, customs, or other circumstances outside our control. We will always do our best to help resolve delivery issues.

Where we ship

We currently ship to Canada.

Shipping availability and rates are shown at checkout based on your delivery address.

Duties and taxes

For orders shipped outside of Canada, you may be responsible for applicable duties, taxes, customs fees, or other charges imposed by the destination country. These charges are not included in the product price or shipping rate unless specifically stated at checkout.

Delivery issues

If your order arrives damaged, please contact us at info@tamikohouse.com as soon as possible with your order number and photos of the packaging and item.

If your tracking information shows that your order has been delivered but you cannot locate it, please first check around your delivery location and with others at your address. If you still cannot locate the package, contact us and we’ll do our best to help.

If you entered an incorrect or incomplete shipping address at checkout, please contact us as soon as possible. Once an order has shipped, we may not be able to change the delivery address.