Return & Refund Policy
We want you to love what you bring home from Tamiko House. If something isn’t quite right, we’re happy to accept eligible returns within 30 days of delivery.
Returns
You may request a return within 30 days of your order being delivered.
To request a return, sign in to your Tamiko House customer account and select the order you would like to return. From there, you can select the item(s) you wish to return and submit your request.
To be eligible for a return, items must be:
- Unused and in their original condition
- In their original packaging, where applicable
- Returned with any included accessories, tags, or materials
Return requests are reviewed by Tamiko House before the return is approved.
If any issues completing the above return process, please contact us at info@tamikohouse.com with your order number and the item(s) you would like to return. We’ll provide return instructions once your request has been approved.
Return shipping
A $20 CAD flat-rate return shipping and restocking fee applies to eligible returns and will be deducted from your refund.
You are responsible for ensuring that the returned item is packaged securely. Tamiko House is not responsible for items damaged during return shipping due to inadequate packaging.
Damaged, defective, or incorrect items
If your order arrives damaged, defective, or you received the wrong item, please contact us at info@tamikohouse.com as soon as possible, ideally within 7 days of delivery, with your order number and photos of the issue.
For items that arrive damaged, defective, or incorrect, we will work with you to make it right. The $20 return shipping and restocking fee will not apply in these circumstances.
Refunds
Once we receive and inspect your return, we'll determine whether the return meets the requirements of our return policy.
Approved refunds will be issued to your original payment method, less the $20 CAD return shipping and restocking fee where applicable.
Please allow additional time for your bank or credit card provider to process the refund after it has been issued.
Final sale items
Items marked Final Sale at the time of purchase are not eligible for return unless they arrive damaged, defective, or incorrect.
Order cancellations
Orders may be cancelled within 1 hour of placing your order.
To request a cancellation, sign in to your Tamiko House customer account and select the order you would like to cancel.
After 1 hour, we may have begun processing your order and are unable to guarantee cancellation. If your order has already been shipped, you may return it according to the return policy above.
Exchanges
At this time, we do not offer direct exchanges. If you would like a different item, please return your original purchase and place a new order.
Our policies and your legal rights
Nothing in this policy limits any rights you may have under applicable consumer protection laws. Where applicable law provides you with a right to cancel, return, or receive a refund, those rights will apply regardless of the terms of this policy.
If you have any questions about a return or refund, please contact us at info@tamikohouse.com.